Help

My Account

  1. I have forgotten my username and password, what do I do?

    Entering an incorrect password can often result in an 'unable to validate password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, select the 'forgot password' button and a new password will be issued to the e-mail address as listed on your K8 Casino account.

  2. Who do I contact if I have questions about my account?

    Please contact K8 Casino Customer Service support@k8casino.com or click on the live chat icon at the bottom left hand corner of the screen.

  3. What do I do if I no longer want to use my account?

    For closing your account please email K8 Casino Customer Support at support@k8casino.com or click on the live chat icon at the bottom left hand corner of the screen.

  4. How do I change my password?

    You can change you password by using the forgotten-password link at the top of all the K8 Casino pages.

  5. How do I change my registered email address?

    At this time you cannot personally change your email address but if you can show good reason for the email address change, please contact K8 Casino Customer Support for any changes to your account details. Please contact support@k8casino.com

  6. Is there any way I can check my account activity?

    You can check your account activity by going into 'my account' once you have logged in,  or you can contact K8 Casino Customer Support for any information.

  7. Is it possible to change my username?

    You cannot change your player name once you have submitted to your your K8 Casino Account. This is for security purposes since changing the Player name can disrupt the system data and raises security alerts.

  8. Who can I consult if I think I have a problem with my gambling?

     

     GamCare, the leading authority providing counselling, advice and practical help in addressing the social impact of gambling in the UK, can be visited at: www.gamcare.org.uk. Its confidential helpline is: 0845 6000 133. Non-UK residents can contact GamCare for details of International support organisations.

     Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.uk.

     Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations both within the UK and internationally. Its site can be accessed at: www.gamblingtherapy.org

  9. How can I self exclude?

    You can self exclude by going into your K8 Casino account, there you will see the self axclusion tab, when you press the Block my account button, you will automatically log out of the K8 Casino site. The login will then only be possible after the expiry of the access limitation period you selected.   

  10. What happens after my period is up?

    Once the time limit you selected for self exclusion is up you can contact K8 Casino Customer Service to open your account.

  11. Can I cancel it?

    You cannot open your account until the time period you selected for self exclusion is completed.

  12. I am not getting a response to my questions when I e-mail the Support Team?

    We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from K8 Casino when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. K8 Casino does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.